If you've seen our job postings before, that’s because we're growing at 25% per year. Legacy.com, Inc., a financially strong online media company founded in 1998, is the leader in online obituary and memorial products, serving more than 500 newspapers, including 45 of the largest 50 markets in the United States, and a growing number of markets in Canada and the United Kingdom. Visited by more than 10 million users each month, Legacy.com posts obituaries and Guest Books for more than 60 percent of all deaths in the United States each day. The company's mission is to use new media technology in expanding ways to celebrate people's lives.
Below are positions currently open at Legacy.com. Interested candidates should follow the instructions at the bottom of each job description to apply.
Because of the high volume of responses we receive, we cannot answer each applicant individually. We will contact you if there is further interest. |
Product Development Department
Product Manager
We have a diverse and talented team of employees who come to us from many kinds of backgrounds. We have an immediate need for a talented, experienced Product Manager located in our Evanston, IL office. This Product Manager position will report to Senior Management within the Product Development group.
The Position
We are looking for someone with experience in product development and product management in the online space. This person will track, analyze, and optimize current product performance, and help lead a team to develop and execute new initiatives in both new and existing businesses.
A successful candidate will:
- Be a highly motivated team player who can work well with other Product and Technology Team members
- Thrive working on multiple projects simultaneously
- Be a disciplined time manager who can determine and manage their product priorities
- Take a lead role in areas of responsibility as it relates to products
- Develop plans and make sound business decisions based on current and available business or product related information
- Be motivated to take ownership of assigned products and related tasks
Responsibilities
- Ownership of one or more products, helping to manage development, growth, and profitability
- Help identify market opportunities and build business cases
- Identify opportunities to improve product usability and add value for end users
- Prioritize and help manage product development initiatives
- Serve as the key business liaison between Development, Marketing, Sales, Editorial, etc.
- Track and optimize performance, including results of development initiatives, and report to management
Requirements
- Must be located in the Chicago area within reasonable proximity to Evanston, IL
- Must have 3-5 years experience in product management, preferably in the online space
- Must be creative, a self-starter, and solid at multitasking
- Must have experience creating Business and Functional Requirements documents as it relates to product development
- Must have a high degree of comfort with Microsoft’s suite of Office tools including Excel, PowerPoint, Word, Project, Visio, etc.
- Search Engine Optimization (SEO) experience is a plus
- E-commerce experience is a plus
- Experience with the information architecture process (i.e. sitemap, wireframes, usability, etc.) is a plus
- Experience working with external creative agencies is a plus
To apply, please submit resume with cover letter to HRDept@legacy.com
Technology Department
Web Analytics Manager
We have a diverse and talented team of employees who come to us from many kinds of backgrounds. We have an immediate need for a Web Analytics Manager. Depending upon the candidate, this position will be located in either our Naperville or Evanston, IL office.
Job Content & Scope
The Web Analytics Manager will collaborate with internal departments and ensure that the data collection, analysis, reporting and forecasting needs of the organization are met.
This position will play a “hands-on” role helping to define the data, analytics, and reporting needs of the business, and fulfilling those needs utilizing state of the art web analytic tools. This role will be responsible for reporting on and analyzing web traffic (type, volume, path), online and offline marketing campaigns, product performance for multiple product lines, as well as continually identifying opportunities to improve reporting and analysis. Typical deliverables for this role include, but are not limited to:
- User-relevant reporting dashboards
- Identification and creation of key performance indicators (KPIs)
- Daily, weekly or monthly summary reports, as necessary
- Website behavior analysis including user path and site performance
- Ad-hoc requests for web analytics data support
- Organize training for new and existing users where applicable
- Data need and collection specification
Required Experience
Knowledge/Background/Experience
- Bachelor's degree required
- Must have recently configured at least one top tier analytics package on a large e-commerce site (Omniture SiteCatalyst experience preferred)
- Must have 3+ years of experience working with top tier clickstream analytics package such as: HBX, Omniture, WebTrends, Click Tracks, CoreMetrics, etc. (HBX and Omniture SiteCatalyst experience preferred)
- Must have at least one year of experience with SEM (Search Engine Marketing) and SEO (Search Engine Optimization) campaign reporting and analysis, preferably using a top tier analytics package.
- Must have at least one year of experience with online marketing, such as display or e-mail, campaign reporting and analysis.
- Must be very proficient using Excel and the rest of the MS Office Suite.
Team/Leadership Skills
- Must work effectively both independently and as a member of a highly-focused team
- Must use sound judgment to identify issues, troubleshoot, and escalate when appropriate
- Must be able to communicate effectively to the relevant business departments including Marketing, Technology, etc.
Technical/Functional Skills
- Must understand relevant technology applications as it relates to Legacy.com’s diverse product portfolio
- Must understand server-side scripting concepts
- Must have strong analytical skills
- Must have the ability to handle multiple tasks and switch priorities
- Must be proactive and show initiative
- SQL knowledge is a plus
- HTML knowledge is a plus
- Microsoft SharePoint is a plus
- Ad serving software knowledge (such as Atlas) is a plus
- Strong working knowledge of cookie and session management, and web beacon usage is a plus
Sales Department
Account Manager
We have a diverse and talented team of employees who come to us from many kinds of backgrounds. We have an immediate need for talented, experienced Account Managers who will report to our VP of Sales based in our Evanston, IL office.
Overview:
The Account Managers will help build and extend relationships with our existing newspaper customers. Responsible for a group of accounts, Account Managers will work across all Legacy.com product platforms, including obituaries, pets, and celebrations. Account Managers will be evaluated based primarily on goals related to:
• Affiliate retention
• Customer satisfaction
• Deepening product penetration
Responsibilities:
Account Managers will interact with customers via e-mail, phone and in-person visits. Specific responsibilities include:
• Becoming the primary business contact responsible for fully understanding the affiliate, handling affiliate requests, and resolving issues
• Executing against sales/marketing goals
• Communicating new product features/functionality
• Deepening new category penetration
• Executing contract renewals
• Required travel: up to 25%
Requirements
• 3-5 years B2B account management experience
• Already located in Chicago area within reasonable proximity to Evanston
• Documented success servicing complex accounts with multiple decision makers
• Familiarity and/or high degree of comfort with Excel, PowerPoint, PhotoShop, CRM, and other related software packages
• Results-oriented
• Ability to both work independently and be a team player
• Possession of strong time management and communication skills
• Bachelor's degree
Marketing Department
Channel Marketing Manager
We have a diverse and talented team of employees who come to us from many kinds of backgrounds. We have an immediate need for a talented, experienced Channel Marketing Manager who will report to our Chief Marketing Officer in our Evanston, IL office.
Overview
The Channel Marketing Manager’s primary responsibility will be to help form and develop channel strategies for Legacy.com. This person will bring a high degree of creative energy, with the opportunity to develop new ideas and see them through implementation. The Channel Marketing Manager will have the opportunity to make an immediate impact on the business and own the results.
Responsibilities
The Channel Marketing Manager’s primary responsibilities include, but are not limited to, the following:
- Lead strategy and business development initiatives targeted at building relationships in and engaging the funeral home industry
- Product and program development
- Manage the development of marketing collateral
- Create and implement account presentations to develop business relationships
- Conduct research to identify unmet needs in the market
- Build and foster strong relationships with funeral home associations and trade groups
Requirements
- Bachelor’s Degree in Marketing or related field
- Minimum 5-8 years of marketing experience
- Motivated, creative self-starter with ability to work well without constant direction
- Strong comfort/familiarity with the internet
- Possession of strong time management and communication skills
- Excellent multi-tasking abilities
- Ability to demonstrate respect and empathy as necessary
- Funeral home background/exposure highly preferred but not required!
To apply, please submit resume with cover letter to HRDept@legacy.com
Gadzoo.com
Affiliate Marketing Manager
Do you like the idea of working on new ideas for a growing, well-repsected Internet company? Have you used your marketing talents to help customers maximize the value and benefits they receive from your company’s products? Are you a pets person?
Gadzoo.com, a nationwide network of websites devoted to pets and the people who love them, has an immediate need for an energetic, creative and enterprising Affiliate Marketing Manager for our Evanston, IL location.
The Affiliate Marketing Manager will seek to increase acceptance and usage of Gadzoo.com among our rapidly expanding base of online newspaper affiliates. Gadzoo.com partners with newspapers around the country to create co-branded websites that highlight the special connection between people and their pets.
If you have…
· Proven success marketing a product in a B-to-B context
· Minimum 3 years experience in a marketing role at a media company
· Strong knowledge of current online tools, technologies and trends
· Strong oral and written communication and interpersonal skills
· Special passion for pets
· Ability to handle details in a timely and accurate manner
· Demonstrated success managing customer relationships
…then you can help drive the success of Gadzoo.com, especially during the next 12-to-18 months. You’ll be a key person working with our newspaper affiliates so they can capitalize on the significant interest in pets in communities across the country.
Functional Responsibilities
· Help affiliates establish Gadzoo as a pets/lifestyle vertical
· Work with affiliates to understand/exploit advertising opportunities
· Develop best practices and traffic-building stories for affiliates
· Monitor how sites are performing in terms of traffic
· Monitor and address issues with specific sites on a regular basis
· Help implement local features on sites
· Oversee creation and distribution of welcome kit for new affiliates
· Prepare regular communication with affiliates about new features, etc.
· Report and analyze daily, weekly and monthly metrics
Gadzoo.com is a division of Legacy.com, a 10 year-old online media company, financially strong, and growing at 25% per year. Serving 500+ newspapers, including 45 of the largest 50 markets in the U.S., we are the leader in online memorialization and have a growing presence in several additional verticals including pets and celebrations.
To apply, please submit resume with cover letter to HRDept@legacy.com
Customer Service Department
Customer Service Representative
Our customers have given us such kudos as "faster than a speeding bullet," "best vendor in the free world," and "we need to clone you guys, and send the clones to staff all of our other vendors." This is your chance to join our team.
We currently have full-time openings customer service. The main responsibility of this position is to provide quality customer service to our Web site users. Full-time hours are 8:30 a.m. to 5:00 p.m. or 9:00 a.m. to 5:30 p.m., Monday through Friday. The positions are located in our downtown Evanston office.
Responsibilities
- Handle phone and email inquiries from customers
- Maintain knowledge of product lines, services and company policies; communicate this knowledge in a clear, courteous, and professional manner
- Determine cause of problems and recommend solutions
- Understand the proper escalation procedures and use judgment to determine when escalation is appropriate
- Assist with review of Web site content
Qualifications
- At least 1 year customer service experience required; 3-5 years customer inquiries via phone and e-mail preferred
- Excellent written and verbal communication skills
- Decisiveness, sensitivity, problem solving
- Demonstrated attention to detail
- Comfortable with Microsoft Windows, Outlook and Office
- Ability to handle sensitive information in mature fashion
Education
- Bachelor’s degree or equivalent
To apply, please submit resume with cover letter and salary requirements to HR@legacy.com
Guest Book Screening
Staff Supervisor
We're searching for a bright, ambitious daytime supervisor to manage a team of 30+ part-time telecommuting expert readers. Five-day workweek must include one weekend day. The position provides great potential for career growth in a friendly, team-oriented environment.
Responsibilities
- Provide guidance and direction to team members, (most of whom are college educated, and many have advanced degrees) including setting performance standards and monitoring performance
- Evaluate performance of team members; recommend personnel actions according to policy and procedures
- Monitor the time management, mood and morale of team members
- Plan, prepare, and revise work schedules and duty assignments according to problems, work-load, and employee skill
- Maintain a productive work environment
- Orient new team members concerning policy and procedures, work rules and performance expectations and provide ongoing feedback and training
- Maintain knowledge of company product lines, services and policies; communicate this knowledge in a clear, logical, professional manner
- Interview candidates for employment and make recommendations for hiring
- Assist in other areas as needed, including back-up production work
Requirements
· Excellent verbal and written communication skills; good active listening skills
· Decisiveness, sensitivity and judgment
· Demonstrated attention to detail
· Working knowledge of Internet, MS Windows, Word, Excel, and Outlook
· At least one year of experience supervising people in an office setting
· Enjoy working with team members in a collaborative environment
To apply, please send a resume and cover letter to HR@legacy.com.
Part-Time Expert Reader - Work from Home!
Seeking computer-savvy workers who like to read. Stay-at-home-parents, freelancers, and retirees welcome!
Do you want to work part time and contribute to an important service? We’re looking for people to screen online condolence messages in accordance with established guidelines. Positions start at $10/hour.
Legacy.com hosts online obituary sections for newspapers. Each of these obituaries includes an online Guest Book where friends and family can submit messages to express their condolences or share their memories. The primary task of this position is to read these messages before they are posted online to ensure that inappropriate or offensive material does not appear in the Guest Book.
Available Shifts
(all shifts are 20 hours/week; 5 four-hour shifts except the Friday through Monday shift which is 16 hours/week; 4 four-hour shifts; all are Central time):
Note: the Friday through Monday shifts (2-6 pm and 6-10 pm) are our highest priority need
7 a.m.- 11 a.m.: Friday through Monday, Sunday - Thursday or Tuesday - Saturday
10 a.m.- 2 p.m.: Friday through Monday, Sunday - Thursday or Tuesday - Saturday
2 p.m.- 6 p.m.: Friday through Monday, Sunday - Thursday or Tuesday – Saturday
6 p.m. - 10 p.m.: Friday through Monday, Sunday - Thursday or Tuesday – Saturday
Telecommuting requirements (you must meet all telecommuting requirements in order to apply):
· Must have a PC running Microsoft Windows 2000 or XP and high-speed Internet access (cable, DSL) in the home. Our remote access software is not compatible with Macintosh or Microsoft Vista machines at this time.
· Must not have any conflicting responsibilities during shifts such as being the primary caregiver for a young child or an elderly person.
· Must be a resident of Illinois, Indiana or Wisconsin.
Our ideal candidate has strong reading and decision-making skills, is self-motivated, fluent with email and the Internet, and has a 4-year degree or equivalent.
Requirements
Our ideal candidate has strong reading and decision-making skills, is self-motivated, fluent with email and the Internet, and has a 4-year degree or equivalent. Please also see the telecommuting requirements listed above.
To apply
Please submit resume with cover letter to HR@legacy.com. In your cover letter, please indicate your shift preference and explain why you want to work part-time. (Through experience, we have found that this position is too demanding in terms of the nature of the work and the time it takes for many people to hold in addition to a full-time job.)
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